Why service a roller garage door at all?
Few people give it a thought, and yet: between the commute, the shopping and the children's comings and goings, a roller garage door opens and closes three to five times a day. Every cycle works the motor, the springs, the barrel, the curtain fixings and the guide rails. Paris street dust, pollen from the wooded towns of the Yvelines and grit from the driveways of Essonne all build up in the rails; lubricants dry out; fixing screws work loose with vibration.
The result is a door that grows noisy, starts to labour, slows down — and then, one morning, does nothing at all. The majority of the breakdowns handled by our emergency garage door team could have been avoided with a single annual visit. A motor straining against clogged guide rails draws more current, overheats and wears out twice as fast; a cracked curtain strap eventually snaps and drops the curtain inside the box. Preventive servicing always costs less than curative repair — a truth every property manager knows by heart.
What our servicing visit includes
Cleaning and lubricating the guide rails and barrel
We dust down and degrease the guide rails, replace worn brush seals, then apply a dry silicone lubricant that does not trap dirt. The winding barrel, its end bearings and rollers are checked and greased; the curtain straps and locks are inspected one by one and replaced at the first sign of fatigue.
Checking the motor and the electrics
On electric doors we measure the current drawn by the tubular motor — an abnormal reading betrays early wear — and check for overheating, the condition of the capacitor, the electrical connections, the radio receiver and the range of the remote controls. If needed, we reset the limit switches so the bottom slat lands exactly flush with the floor.
Balance and geometry of the curtain
A misaligned curtain rubs on one side and tires its slats prematurely. We verify that the barrel is level, check the spring balance on manual doors, the parallelism of the guide rails and the flatness of the curtain, and re-adjust wherever necessary.
Testing the safety devices
This is the most important part of the visit: we test the safety brake (the device that catches the curtain if the barrel ever fails), the obstacle detection, the safety edge and photocells where fitted, and the manual override. A dated, signed intervention report is handed over — valuable for your home insurance and, in a co-owned building, for the managing agent's liability file.
Book your servicing visit
Appointment at your convenience, intervention report handed over on site, price announced in advance.
Maintenance contracts: homeowners, agents and co-owned buildings
Homeowner plan
One full annual visit for your roller door, with an automatic reminder when it falls due, a 10% discount on any replaced parts and priority call-out if the door ever breaks down. From €90 a year, it is the surest way to keep a quiet, reliable door — and to preserve the manufacturer's warranty, which usually requires documented regular servicing.
Co-ownership and managing agent plan
Communal car-park doors, cycling through dozens of openings a day, fall under the French decree of 12 November 1990, which makes a six-monthly service of automatic garage doors in residential buildings compulsory. For managing agents and building managers in Paris, Boulogne-Billancourt, Courbevoie, Montreuil, Vitry-sur-Seine or Cergy we offer twice-yearly contracts with an up-to-date maintenance logbook, corrective work at preferential rates and a dedicated on-call line. One single contact manages your whole portfolio — garage doors, but also the metal shutters of commercial units and the roller shutters of communal areas. We are happy to correspond in English with international owners and overseas landlords.
The upkeep you can safely do yourself
- Wash the curtain twice a year with soapy water — never a pressure washer, which forces the seals.
- Dust out the guide rails with a soft brush, without applying thick grease that traps grime.
- Listen to your door: a new click, scrape or slowdown is an early warning worth reporting to us.
- Test the obstacle detection once a quarter by placing a cardboard box under the bottom slat.
- Never dismantle the box or touch the springs: under tension they can cause serious injury — that part is our job.
Our servicing prices in Île-de-France
- One-off servicing visit (private door): €120 to €180 depending on the configuration.
- Annual homeowner contract: from €90 a year, visit and report included.
- Co-ownership contract (two statutory visits a year): quoted according to the number of doors on site.
- Small wear parts (seals, straps, end stops): replaced at cost price during the visit.
We service every brand, including doors fitted by other companies. If the visit reveals a motor nearing the end of its life, we price its replacement with no obligation; if your manual door deserves an upgrade, we will tell you about automation; and if the curtain is beyond saving, our electric door installation and manual door installation pages set out the replacement options. Our technicians criss-cross all eight départements of the region, from Meaux to Mantes-la-Jolie and from Sarcelles to Corbeil-Essonnes.
Frequently asked questions about maintenance
How often should a roller garage door be serviced?
One annual visit is enough for a privately owned door in domestic use. For communal doors in co-owned buildings, French regulations require two visits a year, recorded in a maintenance logbook.
Is servicing compulsory for a car-park door in a co-owned building?
Yes: the decree of 12 November 1990 imposes a six-monthly service on automatic garage doors in residential buildings, with a logbook kept up to date. The managing agent is liable if an accident occurs on an unserviced door.
What are the signs that a door needs a service?
New noises (squeaking, clattering), a slower rise, a curtain that rubs or stops mid-travel, a remote control with shrinking range: all symptoms of wear that a servicing visit corrects before they turn into a breakdown.
Does the maintenance contract cover emergency repairs?
The contract covers the preventive visits, the report and priority call-out; repairs remain chargeable, but at preferential rates and with a discount on parts. You are always informed, and the quote approved, before any work.
Do you service doors you did not install?
Yes — every brand and every age of roller door, manual or electric. The first visit includes a full condition survey that serves as the baseline for the following ones.